Data protection
Data protection declaration.
Thank you for your interest in our online shop. The protection of your privacy is extremely important to us. Detailed information on the way in which we treat your data is provided below.
1. Access data and hosting
You can visit our Website without providing any personal details. Every time a Website is visited, the Web server automatically saves a so-called server log file which contains, for example, the name of the requested file, your IP address, the date and time of the visit, the data volume transferred and the enquiring provider (access data) and documents the visit. This access data will only be evaluated for the purpose of guaranteeing the smooth running of the Website and the improvement of our offer. The aim in accordance with Art. 6 para. 1 S. 1 letter f DSGVO is to protect our justified interests in correctly presenting our offer in the context of a weighing of the different interests concerned. All access data is deleted at the latest seven days after your site visit. Hosting services by a third party provider. As part of the processing services provided on our behalf, a third party provider offers Website hosting and presentation services. The aim is to protect our justified interests in correctly presenting our offer in the context of a weighing of the different interests concerned. All data recorded as described below within the framework of the use of this Website or in the corresponding forms provided in the online shop will be processed on its servers. Processing on other servers will only take place in the context explained in this document. This service provider is based in a country of the European Union or the European Economic Area.
2. Data collection and use for the execution of the contract and opening of a customer account
We collect personal data if you provide it to us voluntarily in the context of your order, when you make contact with us (e.g. by means of the contact form or email) or when a customer account is opened. Mandatory fields are labelled as such as, in these cases, the data is essential for us in order to execute the contract, process your contact information or open a customer account. Without providing this information, you will not be able to complete your order and/or open an account or send your contact information. The corresponding input forms indicate the data that is collected. We use the data that you share in accordance with Art. 6 para. 1 p. 1 letter. b DSGVO for the execution of the contract and the processing of your requests. Once the execution of the contract is complete or your customer account has been deleted, your data will be limited for further processing and deleted upon expiry of the retention periods according to tax and commercial law, unless you have specifically authorised the continued use of your data or we have reserved the right to continue to use said data with legal authorisation, about which we will inform you in this declaration. Your account may be deleted at any time, either by sending a message using the contact options described below or via one of the functions provided in the customer account.
3. Data transmission
In order to fulfil the contract according to Art. 6 para. 1 p. 1 letter. b DSGVO, we will transmit your data to the shipment company commissioned for deliveries if this is required for the delivery of ordered goods. Depending on the payment service provider selected in the order process, we will transmit the payment details collected for the settlement of payments to the credit institute dealing with the payment and possibly payment service providers commissioned by us or the selected payment service. In some cases, the selected payment service providers will collect this data themselves if they open an account. In this case, they must contact the payment service provider with their access data during the order process. The data protection declaration of the payment service provider concerned applies accordingly.
4. Email newsletter
Email advertising with newsletter registration. If you register for our newsletter, we will use the necessary data or information that you have provided separately to send you our regular email newsletter with your consent according to Art. 6 para. 1 p. 1 letter. a DSGVO. You may cancel your newsletter registration at any time, either by sending a message using the contact options described below or via a link provided in the newsletter. After you have cancelled your registration, we will delete your email address, unless you have specifically authorised the continued use of your data or we have reserved the right to continue to use said data with legal authorisation, about which we will inform you in this declaration.
5. Data use in the context of payment processing
Credit checks and scoring when selecting BillSAFE (PayPal purchase on account)
If you opt for the “purchase on account” payment method offered by the PayPal service “BillSAFE” (www.billsafe.de), you will be asked during the order process to agree to provide PayPal with the data required to process the payment and carry out an identity and credit check according to Art. 6 para. 1 S. 1 letter. a DSGVO. This data will be transferred to PayPal subject to your agreement. For the purposes of its own identity and credit check, PayPal or partner companies commissioned by PayPal will transmit data to credit agencies and will receive details and information from the latter relating to creditworthiness based on mathematical and statistical procedures, whose calculations involve address-related data among other things. More detailed information on the subject and the credit agencies involved can be obtained from the PayPal data protection information. PayPal uses the information received on the statistical probability of a payment default to make a balanced decision on the justification, implementation or termination of a contractual relationship. You can revoke your agreement with PayPal at any time. However, PayPal may still be authorised to continue to process, use and transmit your personal if this is required for the contractual settlement of a payment or if it is legally prescribed or ordered by a court or authority.
6. Cookies and web analytics
We use cookies on certain pages of our Website in order to make it more attractive, to allow for the use of specific functions, to display suitable products or for market research purposes. The aim is to protect our justified interests in effectively presenting our offer in accordance with Art. 6 para. 1 p. 1 letter. f DSGVO. in the context of a weighing of the different interests concerned. Cookies are small text files which are automatically stored in your terminal. Some of the cookies that we use are deleted at the end of the browser session when your browser is closed (session cookies). Other cookies remain in your terminal and enable us to recognise your browser the next time you visit the Website (persistent cookies). The storage time can be obtained from the overview in the cookie settings in your Web browser. You can configure your browser so that you are notified of cookie settings and can decide individually whether to accept them, to accept cookies for specific cases or to exclude them in general. Each browser decides how the cookie settings will be administered. This is described in the help menu of each browser, which explains how you can chance your cookie settings. They can be found by clicking on the following links for the corresponding browser:
Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=de_DE
Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html
The functionality of our Website may be limited if cookies are not accepted. If you have confirmed your agreement according to Art. 6 para. 1 p. 1 letter. a DSGVO, this Website also uses the so-called DoubleClick cookie in the context of Google Analytics (see below) for advertising purposes to enable your browser to recognise you when you visit other Websites. The information that is automatically produced by the cookie concerning your visit to this Website is transferred to a Google server in the USA where it is stored. The IP address is shortened if IP anonymisation is activated on this Website before transmission within the member states of the European Union or other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google service in the USA where it will be shortened. The anonymised IP addresses transmitted from your browser in the context of Google Analytics will not be merged with other Google data. Google will use this information to compile reports on Website activities and to provide additional services associated with the use of the Website. Google may also pass this information on to third parties if this is required by law or if third parties process this data on behalf of Google. When Google DoubleClick is no longer required and we have stopped using it, the data collected in this context will be deleted. Google DoubleClick is a product provided by Google LLC. (www.google.de). Google LLC has its registered office in the USA and is certified under the EU-US-Privacy Shield. An up-to-date certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has determined an appropriate data protection level for the companies certified under the Privacy Shield. You can revoke your agreement with future effect at any time by deactivating the DoubleClick cookie via this link. You can also find out about cookie settings and configure them accordingly by contacting the Digital Advertising Alliance. In addition, you can configure your browser so that you are notified of cookie settings and can decide individually whether to accept them, to accept cookies for specific cases or to exclude them in general. The functionality of our Website may be limited if you do not accept cookies. Use of Google (Universal) Analytics for web analysis. If you have confirmed your agreement according to Art. 6 para. 1 p. 1 letter. a DSGVO, this Website will use Google (Universal) Analytics, a web analysis service provided by Google LLC (www.google.de), to analyse the Website. Google (Universal) Analytics uses methods such as cookies to analyse your use of the Website. The information that is automatically collected on your use of this Website is generally transmitted to a Google server in the USA where is is stored. The IP address is shortened if IP anonymisation is activated on this Website before transmission within the member states of the European Union or other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google service in the USA where it will be shortened. The anonymised IP address transmitted by your browser in the context of Google Analytics is on principle not merged with other Google data. When Google Analytics is no longer required and we have stopped using it, the data collected in this context will be deleted. Google LLC has its registered office in the USA and is certified under the EU-US-Privacy Shield. An up-to-date certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has determined an appropriate data protection level for the companies certified under the Privacy Shield. You can revoke your agreement with future effect at any time by downloading and installing the browser plugin available by clicking on the following link: http://tools.google.com/dlpage/gaoptout?hl=de. This prevents the data produced by the cookie relating to your use of the Website from being recorded (including your IP address) and prevents Google from processing this data. As an alternative to the browser plugin, you can also click on this link to prevent the Google Analytics from recording information on this Website in the future. An opt-out cookie will be stored in your terminal in this case. If you delete your cookies, you will be asked to confirm your agreement again.
8. Advertising through marketing networks
Google AdWords. Remarketing. We use Google Adwords to advertise for this Website via Google search results and on third party Websites. If you have confirmed your agreement according to Art. 6 Abs. 1 S. 1 lit. a DSGVO, the Google remarketing cookie, which automatically enables interest-based advertising by means of a pseudonym cookie ID on the basis of the sites that you have visited, will be configured when you visit our Website. When Google AdWords Remarketing is no longer required and we have stopped using it, the data collected in this context will be deleted. Further data processing will only take place if you have agreed with Google that your Web and App browsing history can be merged by Google with your Google account and information from your Google account will be used to customise adverts that you see on the web. In this case, if you are logged into Google when you are visiting our Website, Google will use your data together with Google Analytics data to create and define target group lists for remarketing across multiple devices. Your personal data will also be temporarily merged by Google with Google Analytics data to create target groups. Google AdWords Remarketing is a product provided by Google LLC (www.google.de). Google LLC has its registered office in the USA and is certified under the EU-US-Privacy Shield. An up-to-date certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has determined an appropriate data protection level for the companies certified under the Privacy Shield. You can revoke your agreement with future effect at any time by deactivating the Remarketing cookie via this link. You can also find out about cookie settings and configure them accordingly by contacting the Digital Advertising Alliance.
9. Sending rating reminders by email
If you have confirmed your specific agreement with us according to Art. 6 Abs. 1 S. 1 lit. a DSGVO during or after your order, we will use your email address to remind you to send us a rating of your order via our rating system. This rating may be revoked at any time by sending a message using the contact options described below.
10. Hotjar
We use Hotjar to gain a better understanding of our users’ requirements and to optimise the offer and the experience of this Website. The Hotjar technology gives us a better understanding of our users’ experience (e.g. how many users spend time on different sites, which links they click on, what the like and dislike, etc.), which helps us to tailor our offer to the feedback received from our users. Hotjar uses cookies and other types of technology to record data on our users’ behaviour and their terminals, in particular the device IP address (which is recorded and saved anonymously when you visit the Website), screen size, device type (Unique Device Identifiers), information on the browser used, location (country only) and the preferred language for our Website adverts. Hotjar stored this information on our behalf in a pseudonymised user profile. Hotjar is contractually prohibited from selling the data obtained on our behalf. Further information can be obtained from the ‘about Hotjar’ section on the Hotjar help page.
11. Contact options and your rights
As a data subject, you have the following rights: according to Art. 15 DSGVO, the right to request information on the personal data that we process within the scope set forth in this article; according to Art. 16 DSGVO, the right to request immediate correction of incorrect personal data or the completion of your personal data stored by us; according to Art. 17 DSGVO, the right to request the deletion of your personal data stored by us, unless continued processing is necessary to exercise the right to the freedom of expression and information, to fulfil a legal obligation, for
easons of public interest or to assert, exercise or defend a legal claim; according to Art. 18 DSGVO, the right to request the limitation of the processing of your personal data if you have disputed the accuracy of the data, the processing is unlawful but you have declined its deletion, we no longer require the data, but you require it to asset, exercise or defend a legal claim or you have filed an objection against processing according to Art. 21 DSGVO; according to Art. 20 DSGVO, the right to request receipt of your personal data that you have provided to us in a structured, standard, machine-readable format or its transmission to another responsible party; according to Art. 77 DSGVO, the right to issue a compliant with a supervisory authority. In general you can contact the supervisory authority of your normal place of residence, your workplace or our company head office in this context. Please contact us directly using the contact details provided in our legal notice if you have any questions concerning the recording, processing or use of your personal data, information, the correction, blocking or deletion of data, the revocation of agreements granted or objections against specific data usage.
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Right of objection
Insofar as we process personal data in order to protect our justified interests as outlined above, you may object to this processing with effect for the future. If data is processed for direct marketing purposes, you may exercise this right at any time as described above. If data is processed for other purposes, you will only have the right to object if grounds exist which stem from your particular situation. After you have exercised your right of objection, we will no longer process your personal data for these purposes unless we can prove that compelling legitimate grounds exist for processing which outweigh your interests, rights and freedoms or if processing serves to assert, exercise or defend legal claims. This does not apply if data is processed for direct marketing purposes. In this case, we will no longer use your personal data for this purpose.
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Data protection declaration established with the Trusted Shops legal texts in cooperation with the legal firm Wilde Beuger Solmecke.